Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Scrolling fast on an Autocomplete field results causes error

SA-38487

Summary



User is using a "filtered" data page to source his autocomplete.

When user scrolls through the autocomplete suggestions after typing a character, encounters a pop-up with below error message.


Error Messages



A pop up with "There has been an issue; please consult your system administrator" ​"\

and the logs show
2017-04-24 1:1:1:1 [ttp-nio-9654-exec-38] [OpenPortal] [ ] [ Feedback:01.01.01] (ngineinterface.service.HttpAPI) ERROR abcdev.abc.abc|a.b.c.d xyz@abc - 1:1:1:1: com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:712)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:465)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3203)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:391)
at sun.reflect.GeneratedMethodAccessor86.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1297)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1034)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:889)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:829)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:251)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:589)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:378)
at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121)
.
.
.
Caused by: java.lang.NullPointerException
at com.pegarules.generated.activity.ra_action_pzdogridaction_84f3e7348d7bf2bad1ec28065f8afa87.step1_circum0(ra_action_pzdogridaction_84f3e7348d7bf2bad1ec28065f8afa87.java:355)
at com.pegarules.generated.activity.ra_action_pzdogridaction_84f3e7348d7bf2bad1ec28065f8afa87.perform(ra_action_pzdogridaction_84f3e7348d7bf2bad1ec28065f8afa87.java:70)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pegarules.generated.activity.ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.step5_circum0(ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.java:739)
at com.pegarules.generated.activity.ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.perform(ra_action_reloadsection_2a07dae44b0da69c8dd529e9fcfd3cfb.java:138)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3553)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)


Steps to Reproduce



1. Create autocomplete sourced by a data page .
2. Check using "Search using data page parameter".
3. Pass a parameter to "filter" results.
4. At run time, type a character so that at least 200+ records.
5. Scroll through the results really quickly.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution


This issue will be further addressed in Pega 7.3.1.

Published July 5, 2017 - Updated October 8, 2020

Was this useful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us