Support Article
Stale Transaction Message
SA-5372
Summary
When initiating an incoming correspondence interaction type and attaching a document, a message appears saying 'This action is not allowed as they are outside the current transaction'.
Error Messages
In Pega log file:
posted transaction id 'old-trans-id' for frame 'pyWorkPage' DOES NOT match record 'new-trans-id'
On screen:
This action is not allowed as they are outside the current transaction
Steps to Reproduce
Attach a link of an external image to the transaction, including the commit option.
Root Cause
The commit is included to ensure the link appears immediately on the attachment list. However, no harness is displayed after this so the new transaction id that prpc generates after a commit was not being sent to the browser. As a result, the next submit included the old transaction id.
Resolution
By displaying an appropriate harness after the commit, the new transaction id is being sent to the browser.
Published January 31, 2016 - Updated October 8, 2020
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