Support Article
Tab not closing (issue with Temporary WO in CPM)
SA-17204
Summary
Incorrect tab name is show in interaction portal when one of the links configured in CPM Dashboard is clicked.
For example: when "User Management" link is clicked in interaction portal, tab name becomes random text.
Error Messages
No error on screen. Tab will not close.
Steps to Reproduce
- Have some links configured in the CPMDashboard.
- Lauch the interaction portal
- Click any links on the Dashboard.
Root Cause
Temporary WO is opened. Temporary WO cases are not handled in product. There was a bug in the CPMRemoveServiceCaseRecent data transform. Necessary changes were made to handle the issue case in data transform CPMRemoveServiceCaseRecent of class PegaCA-Work.
Resolution
Install HFIX-24959
Published January 31, 2016 - Updated December 2, 2021
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