Support Article
Text Area character count
SA-19610
Summary
User has set maximum characters for a text area and enables the character count to be displayed. When text is entered, the newline character which is supposed to be counted as 2 is displayed as 1 in the character count. So the character count displays that there are some characters to be entered, but it does not accept any characters.
Error Messages
Not applicable
Steps to Reproduce
1. Text area with max no of characters.
2. Enter text with a new line space.
3. When characters still remain (shown in the char count), the text area does not accept.
Root Cause
Every newline character is supposed to be counted as 2, but it would count as only 1 so the hotfix that is applied corrects the character count.
Resolution
Apply HFix-26042.
Published February 13, 2016 - Updated October 8, 2020
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