SA-6123

Summary

When system is kept idle, and then the application is accessed after a period of time we are getting a timeout error and application cannot be accessed. And user needs to re-login.
We do not receive any message popup asking for credentials to login again.

Error Messages

The website cannot display the page or Application is not working.

Steps to Reproduce

When system is kept idle, and then the application is accessed after a period of time we are getting a timeout error and application cannot be accessed. And user needs to re-login.
We do not receive any message popup asking for credentials to login again.

Root Cause

The root cause of this problem is an error/omission in product documentation.
Below setting was used :

env name="initialization/persistrequestor/usepagelevelpassivation" value="false" />

<env name="Initialization/PersistRequestor" value="Never"/>

<env name="timeout/browser" value="900" />

But this is making browser timeout but not persisting the requestor.
Once the user is timing out, session is not available and user is getting the error.

Resolution

This issue is resolved by making the following change to the PRPC operating environment:

<env name="Initialization/PersistRequestor" value="OnTimeout"/>

<env name="timeout/browser" value="900" />