SA-27204

Summary

User is getting a high priority issue in production and remote tracing of procom agent is required to analyze the issue. Tracer is generating a file in temp directory, as soon as this file is reaching 1024 MB, tracer is getting disabled and not tracing any further.
In user environment, Maximum number of events is set to 0 and 500000000000, but same behavior persists.
Selecting only required rulesets, events would not help in this case.

 

Error Messages

Not Applicable

Steps to Reproduce

Do a remote tracing of procom agent, and make sure this tracing generate a file of size greater than 1024 MB, tracer gets disabled

Root Cause

By default, file attachments are restricted to 1 gigabyte in size. You can set a larger or smaller limit with the prconfig.xml file setting.

Resolution

This issue is resolved through the following local-change:

Place the below code in the prconfig.xml:

<env name="Initialization/MaximumFileUploadSizeMB" value="nn" /> 

​where nn is the size in megabytes. You need to restart the server.