Support Article
Unable to create rules
SA-33546
Summary
User is unable create rules after upgrade from PRPC 6.3 to Pega 7.1.9. There is no error message on the screen.
Error Messages
Not Applicable
Steps to Reproduce
Create any rule after upgrade to Pega 7.1.9.
Root Cause
pyUrgencyAssignAdjust property of newAssignPage is having negative value, it should have value between 0 to 100.
User has customised pyUrgencyAssignAdjust property value in NewDefaults activity.
In Pega 7.2 version, pyUrgencyAssignAdjust property is having IsUrgencyValue Edit Validate rule for validating values between 0 to 100.
But, in PRPC 6.3 SP1 version it is not having it.
Resolution
Perform the following local-change steps:
- Remove the customization done for pyUrgencyAssignAdjust in NewDefaults activity.
- Create an activity to update the pyUrgencyAssignAdjust value of newAssignPage page to 10 for already created rules.
Published March 2, 2017 - Updated October 8, 2020
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