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Support Article

Unable to open flows in Pega 7.1.7

SA-8135

Summary



The users are not able to open many flows in PEGA 7.1.7 through Process modeler, where as the same flows can be opened in PRPC 5.5 version. On trying to open the flow, the screen shows the loading image for a long time and then an error is displayed.


 



Error Messages



Request Failed. Please Re-Submit.

Steps to Reproduce



Open the flow in Pega 7.1.7 using Process Modeller.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules as the canvas based rules can not be opened if the rule data contains strings having special characters.

Resolution



This issue is resolved by hotfix item HFix-21277.

Published January 31, 2016 - Updated October 8, 2020

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