SA-14456

Summary

The Visual Business Director applet fails to launch. When launching Visual Business Director through Track & Monitor > Visual Business Director, a blank page displays.

Error Messages

The JavaConsole Debug shows the below error:
network: Connecting http://host:port/vbd/META-INF/services/org.apache.commons.logging.LogFactory with proxy=DIRECT
java.io.FileNotFoundException: http://host:port/vbd/META-INF/services/org.apache.commons.logging.LogFactory
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
    at java.net.URL.openStream(Unknown Source)
.............
Exception in thread "AWT-EventQueue-2" java.lang.RuntimeException: org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from class path resource [applet-config.xml]; nested exception is java.lang.IllegalStateException: Context namespace element 'annotation-config' and its parser class [org.springframework.context.annotation.AnnotationConfigBeanDefinitionParser] are only available on JDK 1.5 and higher
    at com.oculus.chordiant.planner.applet.PlannerApplet.paint(PlannerApplet.java:200)
    at javax.swing.RepaintManager$4.run(Unknown Source)
    at javax.swing.RepaintManager$4.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
    at javax.swing.RepaintManager.paintDirtyRegions(Unknown Source)
    at javax.swing.RepaintManager.paintDirtyRegions(Unknown Source)
    at javax.swing.RepaintManager.prePaintDirtyRegions(Unknown Source)
    at javax.swing.RepaintManager.access$1200(Unknown Source)
    at javax.swing.RepaintManager$ProcessingRunnable.run(Unknown Source)
    at java.awt.event.InvocationEvent.dispatch(Unknown Source)
    at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
.........
Caused by: org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from class path resource [applet-config.xml]; nested exception is java.lang.IllegalStateException: Context namespace element 'annotation-config' and its parser class [org.springframework.context.annotation.AnnotationConfigBeanDefinitionParser] are only available on JDK 1.5 and higher
    at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:420)
    at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:342)
    at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:310)
    at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:143)
    at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:178)
    at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:149)
    at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:212)
 

Steps to Reproduce

Launch Track & Monitor > Visual Business Director

Root Cause

This is a client Java Runtime Environment (JRE) compatibility issue that causes the Visual Business Director applet failure to launch.

Resolution

1. Ensure that the correct JRE version is used on the client machine. If Internet Explorer is running 32 bit, then 32 bit JRE should also be used.
2. Java 1.8 is not supported until Pega 7.1.8. Any Pega version earlier than Pega 7.1.8 should run Java 7 JRE, else the Visual Business Director applet will not launch.