Support Article
Wait Shape not working
SA-18882
Summary
An application with parent and child case has a requirement where the parent case should be waiting and then proceed only after all the children cases reach the “your_status” status.
Using a wait type case dependency in the parent case. The child case moves to “your_status” by a listener activity but the parent case does not progress out of the wait shape until after all the children cases reach the "your_status" status.
Error Messages
Not Applicable
Steps to Reproduce
- Create a case with child case.
- Check the checkbox ‘Do not lock the parent case when the child case is being performed’ in the advanced tab of child case.
- Use a wait shape dependency in the parent case where it should be waiting until all the children cases reach the “your_status” status.
- Observe that this wait shape does not progress after all the child cases reach the “your_status” status.
Root Cause
A defect in Pegasystems code.
Resolution
This issue is scheduled to be resolved in update release Pega 7.1.8.
Published January 31, 2016 - Updated October 8, 2020
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