SA-19495

Summary

While opening a case from the search results, “Work Object Not Found” message is getting displayed in the newly opened tab.

Error Messages

Work Object Not Found

Steps to Reproduce

1) Create a case.
2)  Create covered WO under the parent case
3)  Run the parent case, such that child cases gets created.
4)  Try to open a child case.

Root Cause

Link between child cases and the parent case has been lost, however the data related to the child case is present in the database, hence user is not able to open the particular child WorkObject.

Resolution

Create activity to establish the lost link between the child and parent using the following three steps: