Support Article
While opening a case, “Work Object Not Found" message display
SA-19495
Summary
While opening a case from the search results, “Work Object Not Found” message is getting displayed in the newly opened tab.
Error Messages
Work Object Not Found
Steps to Reproduce
1) Create a case.
2) Create covered WO under the parent case
3) Run the parent case, such that child cases gets created.
4) Try to open a child case.
Root Cause
Link between child cases and the parent case has been lost, however the data related to the child case is present in the database, hence user is not able to open the particular child WorkObject.
Resolution
Create activity to establish the lost link between the child and parent using the following three steps:
Published February 10, 2016 - Updated October 8, 2020
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