Support Article
The work object assignment is not focused after opening it
SA-56757
Summary
The work object assignment is not focused after opening it. This occurs when using OpenAssignment JavaScript API call to open the work object assignment.
Error Messages
Not Applicable.
Steps to Reproduce
- Open the Chat application. The Pega application also opens in the background
- Start a Chat with the Customer Support
- From the Chat application, user creates a case in Pega application in the background. The user should always be able to view Chat application, and toggle between the two applications according to the requirement
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-43724.Published May 21, 2018 - Updated October 8, 2020
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