Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Workbasket is not automatically refreshed

SA-28722

Summary


 

The user has configured a custom portal to display Workbasket with WO items on login. Work basket is not getting refreshed after WO opens in a separate thread and resolves. System throws error when we user clicks on same WO link in Work Basket.

Error Messages



Unable to open an instance using the given inputs


Steps to Reproduce

  1. Create a custom portal.And open a WO from a WB, such that it launches in separate thread .
  2. Resolve the case , and close the WO thread
  3. Check that WB, still holds that WO. 


Root Cause



This is an expected behaviour. Until an explicity refresh is done on the WB screen, WO still appears to be present in the WB.

Resolution



Perform the following local-change:
  1. Open the section, where the WO's in the WB's are present
  2. Open the dynamic layout properties
  3. Configure the refresh condition as below :



This refresh condition, refreshes the WB screen, for every change of pxUpdateDateTime in Declare_pzRecentsCache .

 

Published October 16, 2016 - Updated October 8, 2020

Was this useful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us