Pega Marketplace
Customer Decisioning Maturity Assessment Framework
A powerful tool to define your strategic roadmap
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Overview
Experience has shown us that successful customer engagement goes beyond platform architecture requiring transformation across strategy, people & process and data & technology.
Our Maturity Assessment Framework provides a guided pathway to break down these components methodically. By assessing and benchmarking each of these separately, we collaborate to devise a strategic roadmap that is value driven.
To unlock this value we consider:
- What is your customer engagement strategy?
- Are objectives aligned to the strategy and understood by everyone?
- Are teams structured correctly to effectively operationalise technology?
- How to leverage Pega’s latest features successfully (Ops Manager, Value Finder, etc.)
- Is the taxonomy supporting your objectives?
- Do you have the right data to effectively personalise engagement?
- How can you measure the value delivered?
In answering these questions we create a strategic roadmap that drives your personalised customer engagement journey.
Key Features
- Easy to use and valuable for everyone including C-suit to Pega Developer
- Holistically considers Strategy, People & Process and Data & Technology
- Provides the 'as is' state, and enables the 'to be' vision to be set
- Initiatives are agreed collectively and prioritised according to effort vs impact
- A clear roadmap aligns all stakeholders to deliver incremental improvements
- Strategic framework for positive change
Partner Name
DCS
Tags
- Pega Products: Pega Customer Decision Hub
- Industry: Media and Advertising Communications Service Providers Hospitality and Entertainment Internet, Web Services, and Social Media Retail Transportation Utilities Financial Services Insurance
- Product Capability: Decision Management
- Pega Version compatibility: 8.7
- Geography: EMEA
Offering Type
Component