Pega Marketplace
HCLTech ADvantage Pega - TRAIN
A scientific approach to reduce operation expenses, number of incident tickets in your "support and maintenance" applications/projects.
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Overview
Imagine your applications which are in "production support and maintenance" phase with L1,L2 and L3 support teams. While it is good to resolve the tickets within SLA, it is better to understand the root causes and try to reduce them by fixing the actual cause of it. Engineers in production support should analyze the incident tickets in some frequency (monthly, quarterly, yearly etc) & identify ways to reduce them so that you can limit your expenses.
Analyzing the Tickets are always challenging and time consuming.
We have an automated solution in Pega leveraging the NLP (Natural Language Processing) and AI/ML to understand the tickets, classify them as per root cause and provides detailed report and recommendations.
Key Features
- Uses Pega’s NLP, AI/ML. Hence it can be trained.
- Provides reports of (a) Causal Analysis, (b) Trend Charts and (c) Summary and Recommendations
- Can be used for non Pega tickets also after training.
Partner Name
HCL Tech
Tags
- Pega Products: Pega Platform
- Industry: Communications Service Providers Media and Advertising Hospitality and Entertainment Internet, Web Services, and Social Media Retail Transportation Utilities Financial Services Healthcare Life Sciences
- Product Capability: Artificial Intelligence DevOps
- Pega Version compatibility: 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8
- Geography: Americas, EMEA, Asia Pacific
Offering Type
Component