Document Workflow Solution for Pega Platform

Document management is a common requirement across all vertical industries. There are multiple challenges to identify type of the document, perform review of the document and manage the life cycle of the document. Infosys Document Workflow Solution drastically reduces the document processing timeline by applying AI for indexing right at the time of document intake, thereby increasing the probability of "right the first time" at the start customer journey and reducing back and forth with the customer.

The solution is built on Pega Infinity and provides a complete 360-degree view of document collection customer journey, it is 100% reusable, provides configurable document review questionnaire and a configurable document taxonomy.

• Document pre-indexing with multi-channel intake
• Improves document processing timeline by 50%
• Document workflow, data model, taxonomy
• Automatic text extraction and document type detection with OCR
• Authoring and management of document review questionnaire
• 100% configurable and scalable for multiple business domains
• 100% plug and play