Knowledge Implementation for Cosmos applications

Pega Knowledge is well-suited for CRM employees. The aim is to reinforce this approach and enhance the application for usability of a diverse range of users. In platform processes a similar tool is absent, and users are compelled to resort to an external source. This creates inconveniences in day-to-day operations and requires switching between various sources of information. The application supports Cosmos design system. It serves as a unified platform for collaboration and discussion, this empowers users to actively participate in the knowledge sharing process and engage in Community portal discussions. An additional set of features designed for authors makes work with content smooth.

• Streamlined Diagram Creation with Custom Rich Text Editor Plug-in: Integrated with draw.io, an open-source diagramming application, the plug-in enables the creation of a diverse range of diagrams directly within the content. Say goodbye to the hassle of saving files as attachments or inserting links—now, you can work with diagrams effortlessly and seamlessly.
• Online Collaboration with LoopIndex Track Changes Plug-in: Revolutionize your collaborative editing experience with the LoopIndex Track Changes plug-in seamlessly integrated into the Rich Text Editor. This feature offers real-time tracking of changes, supporting both additions and deletions, with multi-user functionality. It provides transparent and efficient collaboration on textual content.
• Effortless PDF Export from All Content Tab: Exporting articles to PDF format is now a breeze, directly from the All Content tab. This streamlined feature simplifies the sharing and distribution of knowledge, ensuring that your valuable content is easily accessible in a portable and universally compatible format.
• Organized Content Export with Zip Archive Option: Introducing the ability to export content as a zip archive, directly from the All Content tab. Selected articles can be exported as PDF files, conveniently compiled into a zip archive for organized and efficient content distribution.
• Cosmos Design System Redesign for Intuitive User Experience: Immerse yourself in a user interface tailored to the Cosmos design system. All-encompassing redesign of harnesses ensures a cohesive and intuitive user experience. For instance, a customized expandable utilities pane displays widgets for attachments, followers, related articles, and tags. Additionally, a preview panel offers a quick and intuitive glimpse into the needed content.
• Integrated Community Site Access for Enhanced Connectivity: Experience enhanced connectivity with the embedded Community site, easily accessible from the left navigational menu of your application. This integration fosters a collaborative environment, allowing users to seamlessly engage in discussions and access community resources without disruption.