Pega Robotic Automation

Pega® Robotic Automation automates repetitive tasks within your contact center or back office environment without the need to re-engineer applications. Robotic Automation integrates with the user interfaces of your applications to run automations that improve productivity and efficiency in your enterprise.

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What's new in Studio and Runtime

Discover the most recent changes in the latest version of Pega Robotic Automation Studio and Runtime/Agile Desktop.

Studio and Runtime Build Notes

What's new in Deployment Portal

Discover the most recent changes in the latest version of Pega Robotic Deployment Portal.

Deployment Portal Build Notes

Take courses

Designed for new users, these courses introduce the basic functionality, process flow, terminology, and core building blocks of Pega Robotic Automation Studio.

Find courses

View the Application Support Matrix

This matrix shows the applications and technologies Pega Robotic Automation Studio supports.

Application Support Matrix

Get support

Request product support through the Support Portal.

Product Support

Ask the community

Work with other Studio developers, support engineers, and experts who build robotic automations.

Product Support Community

Overview

Pega Robotic Automation includes a Microsoft Visual Studio-based design tool (Studio) where you create automations, a runtime client (Runtime/Agile Desktop) that runs the automation on the user's desktop, and a cloud-based tool (Deployment Portal) that helps you to implement and manage the automations that you develop. With these tools, you can create and implement the following types of robotic automations:

  • Pega Robotic Desktop Automation (RDA) helps you to automate business processes and transactions by letting you create “personal robots” that run collaboratively on Runtime client desktops to automate tasks and workflows. For instance, in a customer service environment, your representatives (CSRs) can focus on the customer while the robotic automation gathers the information that the CSR needs, records and populates any changes made to the account, summarizes the call, reminds the CSR of any promotions that the customer might be eligible for, and so on.
  • Pega Robotic Process Automation (RPA) lets you create robotic automations to automate repetitive back office work, such as adjudicating claims, onboarding customers or employees, reconciling financials, and updating customer information. Pega RPA solutions can manage this type of work across your enterprise without user interaction.

Whether you create desktop or process automations or both, with Studio, Runtime/Agile Desktop, and Deployment Portal, you can create and implement robotic automations that work with your employees or for them, making them more productive and efficient, while minimizing errors.

View the Build Notes, Release Notes, and Help for your version of Studio and Runtime
Learn how Workforce Intelligence and Robotic Automation work together

Use Workforce Intelligence to uncover blind spots and opportunities, which you can then leverage with Robotic Automation to change how your work gets done.