About Status Stages

Status stages are deprecated as of PRPC 7.1. This functionality is not available for case types created in PRPC 7.1+. Use stages in the Case Designer landing page Stages and Processes tab instead.

The Status Stages setting, on the Details tab of the Case Designer landing page, displays the number of status stages defined for this case type. Status stages are work-status based "Where-am-I" graphical display on user forms. A horizontal array of read-only chevron images ( ) presents the user with a high-level view of the individual tasks that must be performed in order to resolve the case. The array provides a breadcrumb trail; highlighted chevrons indicate stages that have been completed.

To enable the functionality described here, include the Work-.pxWhereAmIChevronView section in your work harness. (See PDN article 26440 How to use stages to present the chevron view of work item status.)

A stage is:

• Represented by a status group field value (Work-.pyStatusGroup), or text constant that appears as a label on a chevron.
• Associated with one or more work status field values (Work-.pyStatusWork).

The system automatically updates pyStatusGroup when pyStatusWork changes so that the current stage (if any) matches the current work status.

Stages are also defined on the Status Stages tab on the Case Type rule form. See Case Type rules — Completing the Status Stages tab.

Select to create or update the status stage display.

1. Status Stages: list — Use this list to configure the number, order, and names of the stages you want to include in the display. By default, there are three stages identified by text constants. A preview appears at the top of the form.
   In the first field, select a field value with a Field Name key part of .pyStatusGroup and an Applies To class of this case type, or enter a text constant. This value labels the chevron.
2. To add stages, click the Add Row icon ( ) beneath the preceding stage.
3. Change the mouse pointer focus to preview the chevrons and their labels
4. Click a chevron to display a Status Values list (.pyStatusWork values) associated with this stage.
5. Select a work status value. Click the Add Row icon ( ) to add values.
6. Click OK to close the dialog, update the Status Stages tab on the Case Type rule form, and save the rule.

You cannot use a stage name (text or field value) more than once, or assign a work status field value to more than one stage.

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