Related information
Add an alternate stage to a case type to model the out-of-sequence events in the life cycle of a case. By using alternate stages, you can separate expected behavior from exceptions in your business requirements.
Open a case type in Case Designer.
On the Actions menu, click Configure alternate stages to display alternate stages below your primary stages.
If your case type does not have any alternate stages, a placeholder labeled Alternate Stage A is displayed.
On the Life cycle tab, click + Add alternate stage.
A text box containing Alternate Stage [letter] is displayed.
Enter a unique name in the text box.
Optional: On the General tab of the contextual property panel, select an option from the Service level agreement list that defines the suggested and required resolution times for the stage.
Click Save.
The new stage is appended to the sequence. Add processes to the stage to define the tasks that users accomplish while the case is in the stage.