Support Article
Drag and Drop control does not attach file in IE11
SA-14209
Summary
Drag and drop functionality does not work on IE11 browser. On dragging a dropping a file in to the application, the screen refreshes but the file is not attached. The conventional file upload functionality works as expected.
Pre-requisites for running PRPC 6.2 SP2 on IE11 are all installed.
Error Messages
Not Applicable
Steps to Reproduce
1. Install all the pre-requisites for running PRPC 6.2 SP2 on IE11.
2. Try attaching a file on out-of-the-box (OOTB) attachment control using Drag and Drop functionality.
Root Cause
On debugging the Drag & Drop functionality, it was observed that when a file was dragged and dropped, PRPC fails to execute OOTB pzDragDropMultiFileUpload activity. On further analyses, it was found out that an incorrect version (6.3.0.1) of prDragDrop5.ocx control was installed.
Resolution
Uninstall and reinstall the ActiveX controls using the CabInstaller (shipped with PRPC media), to install the correct version (6.2.0.1) of prDragDrop5.ocx control.
Published September 22, 2015 - Updated October 8, 2020
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