Support Article
Tracer Disabled error when tracing a web service
SA-6386
Summary
During the tracing of a web service, the Tracer log shows the error Tracer Disabled.
Error Messages
Tracer disabled.
Root Cause
During Tracer operation, by default, the system saves unprocessed events in a temporary file that is limited to 500 items.
In some tracing situations, this can cause the display to lag behind the processing being traced or cause the Tracer display to be incomplete or fail. If the buffer exceeds the limit of 500 items, Tracer processing ends.
Resolution
To avoid this condition, you can specify that the system save more events in the temporary file. To prevent runaway or looping operations, the disk file mechanism also has a maximum size; the default is 50,000 unprocessed events.
Edit the prconfig.xml file to adjust the size of the Tracer file buffer, as explained in the Help topic:
https://pdn.pega.com/sites/pdn.pega.com/files/help_v62/procomhelpmain.htm#tools/tracer/tracerxml.htm
Published June 9, 2016 - Updated October 8, 2020
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