Support Article
pzInternalCaseFlow Error
SA-13628
Summary
After upgrade to Pega 7.1.7, pzInternalCaseFlow errors occur in many of the work objects.
Error Messages
Unable to open instance using the given input : Assign - Internal - Work Class- Work Object # - PZINTERNALCASEFLOW
Steps to Reproduce
- Create an activity that loops through pxFlow page.
- Do obj-open-by-handle on every assignment found in the loop.
- Call this activity from the post action of a flow action.
Root Cause
The pzInternalCaseFlow is a system flow which is created and used for stage based processing. The internal case flow is a virtual assignment, it has a pxFlow page, but the assignment is not actually written out to the database. Therefor, you are unable to successfully perform obj-open-by-handle.
Resolution
For these types of system flows, set pxSystemFlow to true. The best practice is to avoid trying to open or manipulate assignments where pxSystemFlow is set to true.
Published September 1, 2015 - Updated October 8, 2020
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