Support Article
Save, Delete or Commit has failed because lock is not held
SA-19532
Summary
Users sporadically receive an error "Save, Delete or Commit has failed because lock <lock name> is not held" when trying to resolve a work object.
Error Messages
Save, Delete or Commit has failed because lock <lock name> is not held
Steps to Reproduce
Click to resolve work object.
Root Cause
The goal time for the Service Level Agreement was set to zero and the service level agent had executed.
Resolution
Perform the following local-change:
Increase the goal time for the Service Level Agreement rule, so the agent will not try to process the item immediately.
Published February 12, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.