Support Article
Search Returns Empty Results
SA-24120
Summary
The Pega search returns no results. The Search landing page shows index file sizes as "Unavailable."
Error Messages
Not applicable.
Steps to Reproduce
Not Applicable.
Root Cause
A defect or configuration issue in the operating environment. The system in the cluster are multi-homed. This means that they have at least two different IP addresses.
One of these is dedicated to the IT team and is not available for use by applications. The elastic search algorithm picked up this IP and was blocked. The hazelcast algorithm selected a working IP.
Resolution
Perform the following local-change:
The following prconfig setting allows the IP address to be set to an appropriate value.
<env name="indexing/distributed/network/host" value="your_IP_address"/>
Published June 9, 2016 - Updated October 8, 2020
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