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Support Article

Status column is not displaying in Reports

SA-21651

Summary



User observes that the Status of some work items are not displayed in a report definition output.

It shows as blank. However, when user exports the report to excel, the status is displayed. 

User could replicate the issue using out of the box report pyEnteredbyMe


Error Messages



No error message.


Steps to Reproduce



1. Log into the Manager portal and in the Reports tab inside Monitor Assignments category select a report. 
2. Change the status filter to show "Open-Assets" records and randomly drill-down on few results. 
3. Notice that status gets displayed in few records and not displayed in few.


Root Cause



User had field values for some of the statuses that were set to blank value.

Resolution



Add appropriate values to the 'To' field for all status field values in order to resolve this issue.

Published April 6, 2016 - Updated October 8, 2020

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